Please provide information about the results from testing these two types of documents in your case submission. If neither or one of these document types does not work, use the Submit a Request option above to contact Customer Support. Go to File > New > Default Document.įor VST or Audio Unit Playback (Mac), use the Setup Wizard (File > New > Document with Setup Wizard) and use the prompts in the Setup Wizard to complete the document creation.
To do this, we will need to test the different types of playback options in Finale with standard documents.įor MIDI instrument playback, test with Finale's Default Document. If you can hear the test tone in the Audio Setup dialog but cannot hear your document playback, we will want to narrow down the issue a bit further. Please provide this information in the case when submitting the ticket. If you are still unable to receive a test tone and continue to receive the Error -7, please use the Submit a Case option above to contact Customer Support.
If you are unable to hear the test signal with the available audio drivers, please follow the steps below.įirst, contact your computer manufacturer and sound card provider to see if there are more current drivers than the drivers that are currently installed on our system. If you are unable to get a test tone, please see the steps below.Ĭan you hear your document playback? Yes No sound from document Click OK to close the dialog window and test your document for playback. If you hear the test tone, Finale is now connected to a working audio driver on the machine and is working normally. Allow a moment for the driver to connect, then try the test tone again. While in the Audio Setup dialog window, go to the Audio Driver drop-down menu and select another available option (the options here will vary depending on the setup of the computer).
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